B4bet Privacy Policy – Member Personal Data Protection

This Privacy Policy is issued by b4bet ("we", "the platform" or "b4bet") and applies to all individuals who register for, use, or interact with the b4bet platform, including the official website at b4bet.vin, the b4bet mobile app, and all associated services.

This document clearly outlines the types of personal data we collect from you, the purposes for which it is collected, how we protect that data, and the rights you hold over your personal information. We strive to keep this document easy to understand — free of confusing legal language — so you can make informed decisions about your personal data.

By using the b4bet platform, you agree to the data collection and processing practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to discuss available options.

B4bet collects your personal data only when it is genuinely necessary to provide a quality and secure service. The following are the categories of data we collect along with their specific purposes:

Every piece of data we collect is used for a clear and legitimate purpose. b4bet does not use your data for purposes unrelated to the services you use. The following are the primary purposes for which your data is processed:

• Account Management: Creating, verifying and maintaining your account — including the KYC process that ensures only eligible individuals can use the platform.
• Transaction Processing: Processing deposits, withdrawals and other financial transactions securely and efficiently within the committed timeframe.
• Platform Security: Identifying and preventing fraud, money laundering, unauthorised access and any illegal activity that could harm the platform or other members.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting requirements to relevant authorities when necessary.
• Service Improvement: Analysing usage patterns to improve the user experience, develop new features and ensure optimal platform performance.
• Service Communications: Sending important notifications related to your account, promotions you have agreed to receive, and platform policy updates.
• Customer Support: Processing enquiries, resolving complaints and providing technical assistance whenever you need it.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate assistance through the programme Responsible Gambling us.

B4bet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is only shared in limited situations and with appropriate safeguards as follows:

• Trusted Service Providers: Technical partners such as licensed cloud infrastructure providers, payment processors, and game software providers are bound by strict confidentiality agreements with b4bet.
• Regulatory Authority: When required by law or by a directive from a competent authority — b4bet discloses only the minimum necessary data and only where a valid legal basis exists.
• Fraud Prevention: Required information may be shared with anti-fraud agencies or financial institutions to protect the public interest and platform security.
• Business Transfers: In the event of a merger, acquisition, or sale of b4bet assets, member data may be transferred to the new entity, provided that equivalent or higher privacy protections are maintained.

All third parties that receive your data from b4bet are subject to strict confidentiality and data protection terms. We ensure that every instance of data sharing is governed by data processing agreements that comply with international industry standards.

The security of your data is a responsibility that b4bet takes extremely seriously. We consistently invest in robust security infrastructure and regularly update our systems to keep pace with ever-evolving cyber threats.

• 256-bit SSL Encryption: All data transmitted between your device and b4bet servers is protected with 256-bit SSL encryption — the same level of security used by major banks in Malaysia.
• Tiered Access Control: Only authorised b4bet staff with a legitimate business need may access member data, and every access is logged and continuously monitored.
• Two-Factor Authentication (2FA): b4bet's internal systems use multi-factor authentication to prevent unauthorised access to the member database.
• Regular Security Audits: b4bet conducts regular penetration testing and security audits by independent cybersecurity experts to identify and address any vulnerabilities.
• Secure Data Backup: Your data is automatically backed up to a secure, separate location to ensure service continuity and data recovery in the event of an unexpected incident.
• 24/7 Monitoring: A real-time threat monitoring system operates around the clock to detect and respond to any suspicious activity immediately.

B4bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session management, and security — these cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform to help us identify areas for improvement — all data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, display theme and other settings so you do not need to reconfigure the platform every time you log in.
• Analytics Cookies: Helping us understand platform traffic and usage patterns in aggregate for product development and continuous improvement purposes.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality and your overall experience on the b4bet platform.

As a b4bet member, you have clear rights regarding your personal data. b4bet fully respects and facilitates the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time — such requests will be processed within 14 business days.
• Right to Rectification: If any of your data is inaccurate or outdated, you have the right to request an immediate correction and we will update it promptly.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data — this is subject to any applicable legal data retention obligations.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain situations while we investigate any disputes that arise.
• Data Portability Right: You have the right to receive your personal data in a machine-readable format for transfer to another platform of your choice.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, and we will honour your preference immediately.

B4bet retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account remains active and for an additional period following account closure to meet legal compliance requirements.
• Financial Transaction Records: Retained for a minimum of 7 years as required by applicable financial and anti-money laundering laws in Malaysia.
• Security Logs: Retained for 12 months for the purposes of security incident investigation and ongoing fraud prevention.
• Support Communication Records: Retained for 3 years for dispute resolution reference and service improvement purposes.

When data is no longer required, b4bet will securely delete it using industry-standard data deletion methods, ensuring it cannot be recovered or misused after deletion.

B4bet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. All updates will be posted on this page along with the latest amendment date.

For significant changes that may affect how your data is used, b4bet will provide more prominent notice — whether through an in-account notification, email, or a clearly visible notice on the platform's homepage. Continued use of the platform after the amendments take effect will be considered acceptance of the updated policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the b4bet privacy team is ready to assist you.

• Live Chat: The fastest method — our support team is online 24 hours a day, 7 days a week and can assist with basic privacy enquiries immediately.
• Support Email: For more detailed privacy enquiries or data rights requests, email our team and expect a response within 2 business days.
• Official Telegram: Additional communication channels for members who prefer using instant messaging platforms.

When contacting us regarding privacy, please clearly state the nature of your request or concern and include relevant account information (never share your password) to help us process your request accurately and efficiently.